What do i do if my rug seems to have a problem.
Rugs done right return policy.
If you re not happy with the rug you ordered you may send it back for a replacement or a full refund.
Which includes the original shipping fees incurred by rugs done right.
Please contact your local customs office for further information or contact rugs done right.
While we love to think every rug we ship out is the perfect one for every customer we know these things don t always work out.
Please note returns are not accepted for orders shipped internationally.
If it turns out that your rug is less than what you expected don t worry you can send it back.
Many rugs develop creases or a compressed pile during shipping.
Return policy to request a return please complete the form on our return request page.
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See our return policy for full details.
Return request form rugs done right 110 lowest price guarantee free shipping both ways no sales tax 110 price guarantee free shipping.
Please complete the form below and a member of our returns team will contact you within 1 2 business days.
Rugs done right can estimate what these fees may be but is not liable for any import duties or taxes.
Oversize rugs 8 wide or larger do not qualify for the promotion.
Sample sizes 2x3 to 4x6 can also be returned at no cost when a replacement is ordered in the amount of 500 or more.