When i put the pass code on my sentry safe the handle will remain locked and i have to hit it with a hammer to get it to disengage.
Sentry safe door handle stuck.
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Be sure that you do not kick the keypad or the handle.
If you bought the safe in august it should still be under warranty.
This is especially likely if the handle will turn slightly but then becomes stuck.
It is possible there is a document jammed between the door that is keeping outward pressure on the door thus preventing the free movement of the pins to release so pushing the door inward should relieve this stress and allow the handle to move.
This will help loosen the bolt work.
While turning the handle pull outwards on the handle and use your free hand to push inwards on the door.
If the handle won t move in any direction it may be defective and you will need to have either that part or the entire safe replaced by sentry.
Hi have you tried to push in the on the door then while holding press on the door turn then handle to allow the locks to release.
Some papers had jammed the door bolts and they wouldn t release.
Try looking for a small plastic button on the hinge side of the door push it in after the combo it is a deadlock type of feature.
Turn your back to the safe and kick the door hard a few times.
If you can enter your combination but the handle for the safe won t turn it may be because the bolts are out of alignment or jammed up.
To open the safe lay it on its back enter the combination then hit the door with a dead blow hammer while trying to turn the.
This will release some of the extra pressure on the bolt and should help the handle move more freely.
If nothing else works you can call sentry customer service to report this problem.